Category Archives: DevOps

Why Are You Ignoring MTTR?

why are you ignoring MTTR

By Denis Boisvert, Solutions Architect, Engineering Why are you ignoring MTTR? Picture this: A critical incident hits. Team A takes the ticket, investigates for 30 minutes, and escalates. Team B spends another hour before passing it to Team C. Each team “resolves” or reassigns fast enough to protect their own metrics. On paper, everyone looks […]

Why is ESM important?

Why ESM is Important

One company, one mode of communication. Here’s how Enterprise Service Management unifies org-wide best practices into a common framework Enterprise Service Management (ESM) is an extension of IT Service Management (ITSM) tools, processes and/or best practices to non-IT departments, such as HR or facilities and other functional areas of the enterprise to better serve the needs […]

Mindville, Opsgenie & Statuspage Next up… Jira Service Desk Premium?

First off… congratulations to Tommy Nordahl, Mathias Edblom, and the Mindville team!  They are an inspiration to both Marketplace Vendors and Solution Partners for what they’ve accomplished in a few short years. Riada (Mindville) was our first vendor partnership. At the time, as a new, unproven Atlassian Partner, and it was a tremendous boost to […]