- Can Trundl provide 24/7 support and incident management for my applications?
Yes. Our AWS engineers can support both the infrastructure and application side with hands-on support. This level support means close alignment with your IT organization, resources, and most importantly, your policies, processes, procedures. We also fully understand the inter-operability of Atlassian application architectures, as an Atlassian Partner.
- Data security and data compliance is the main reason we are in Data Center. Does Trundl work to ensure our needs are met as part of this service?
Yes. We assume control of data, data residency, access controls, and other aspects of configuration management are top concerns of our customers. Share your requirements, share your concerns. We will tell you what’s possible and design our support around it.
- Does Trundl help with monitoring tool setup?
Yes. Share your current toolset, SLAs, and processes. We may suggest changes to meet best practices, but we are flexible.
- Does Trundl provide no-downtime upgrades of my AWS environment?
Yes.
- Uptime is a big concern for me. What is Trundl’s track record?
Trundl ensures uptime of (99.9%) & peak load performance. We are always looking to move the needle up, so that’s an initial baseline for any given IaaS customer case.
- I have concerns about disaster recovery, can you explain it in more detail?
We bring resiliency and durability in our Atlassian Data Center deployments. We have designed architectures that brought disaster recovery RPO to 0 (zero) and RTO to under 1 minute.
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