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Blog

Practical notes on platform migrations, service management and AI-native delivery, from the Trundl team.

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Trundl News

Trundl Introduces Contextual Delivery, a New Standard for Enterprise Technology Delivery in the AI Era

Trundl’s framework defines how AI-native delivery platforms use enterprise context to accelerate discovery, design, deployment and evolution of systems of...

Insights

The Coming AI Apocalypse: Viewed Through a Different Lens

A practitioner’s triage of the ongoing AI doom discourse: what fails a fact-check, what survives it, and what it changes...

Insights

In the Age of AI, XLAs are a Leadership Move

Every SLA on the board is green. And yet CSAT and NPS are down.  Anyone who has run a service...

Insights

Make December a Non-Event 

A practical read on Atlassian’s usage-based pricing, and how to get ahead of it. Somewhere in your organization, a finance...

Insights

You Can’t Rehire the Experts You Never Trained

Ford brought back 350 veterans this year. The path that made them is exactly what AI is quietly automating. Over...

Insights

It Just Got Easier to Unlock With AI

The easy part is adding it. You supply the governance, Atlassian supplies the models, and everything it costs and requires...

Blog

Atlassian Pulse: July 2026 Edition

Long time no see!  Thank you to everyone who kept pushing me to get back to it and helped me...

Atlassian

AI That Works: The Unwritten Layer

Your systems don’t run your operation. Your people do, along with everything they never wrote down. The pattern I kept...

Atlassian

AI Didn’t Remove the SDLC Bottleneck. It Exposed It.

A reaction to Atlassian's announcement, “The evolution of Jira for AI-native software development.”...

Atlassian

AI Isn’t Moving Too Fast

You’re Working with the Wrong Mental Model By: Dave Rosenlund, Global Director – Software & Solutions Over the past year,...

Atlassian, Insights

Your CMDB Was Never Working. The Translator Was.

Human engineers have been reading around your bad asset data. But AI agents read it literally. By: Dave Rosenlund, Global...

Atlassian, Blog

What Team ’26 Taught Me About AI-Native Service Management

A poorly curated knowledge base produces suspect answers By: Dave Rosenlund, Global Director – Software & Solutions Team ‘26 in...

Blog

Atlassian Pulse: July 2026 Edition

Long time no see!  Thank you to everyone who kept pushing me to get back to it and helped me...

Uncategorized

A Team’26 Retrospective on AI and Rovo

Last week shows Atlassian understands AI will not live in one interface By: Dave Rosenlund, Global Director – Products  ...

Blog

Unpacking RejectDirectSend for Microsoft Customers

If you’ve recently come across the Exchange Online setting called RejectDirectSend, your first reaction may be, “Well, that sounds dangerous!”...

Blog, General

Time to Value: The Real Measure of ROI for Atlassian

When organizations decide to invest in Jira or the broader Atlassian platform, they’re not just buying software — they’re betting...

Blog

India Data Residency

Atlassian has added India to their list of regions where you can “pin” your user-generated content, product information, and other...

Uncategorized

Navigating ITSM Costs: ServiceNow vs Jira Service Management

Enterprise service management is crucial for mid-to-large-sized companies......

Blog

Jira Automation drives velocity at Quartic

Jira Automation Drives Velocity at Quartic #TrundlTalks with Jacob Isaac In S03E02 of Trundl Talks, host Sajit Nair, with Patrick...

Guide

ITSM [Guide]

ITSM (IT Service Management) is how IT teams manage such end-to-end delivery of IT services to customers, including an all-encompassing...

Uncategorized

Building a Career in Atlassian Jira Administration

Listen: Career in Jira Administration Watch: Career in Jira Administration Wondering what the most sought-after skills are on a Jira...