Category Archives: Blog

Atlassian, Blog

What Team ’26 Taught Me About AI-Native Service Management

Posted on by Deepti karn
A blog cover images shows a poorly curated knowledge base produces suspect answers

A poorly curated knowledge base produces suspect answers By: Dave Rosenlund, Global Director – Software & Solutions Team ‘26 in Anaheim has just ended, and the more I think about the service-management-related announcements, the more I keep coming back to the same uncomfortable realization: A lot of organizations are nowhere near ready for the kind […]

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Atlassian, Blog

A Team’26 Retrospective on AI and Rovo

Posted on by Deepti karn
Illustration showing AI-native service management beyond ITSM, with a knowledge base powering connected workflows, automation, and AI decision-making in Jira Service Management.

Last week shows Atlassian understands AI will not live in one interface By: Dave Rosenlund, Global Director – Products  Looking at Team ’26 through an AI lens, the most interesting thing coming out of Anaheim was Atlassian acknowledging that many customers are already standardizing elsewhere for AI interaction: Claude, ChatGPT, Copilot, Cursor, and other AI-native […]

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Blog, General

Unpacking RejectDirectSend for Microsoft Customers

Posted on by Garima Sharma

If you’ve recently come across the Exchange Online setting called RejectDirectSend, your first reaction may be, “Well, that sounds dangerous!” Any feature that promises to reject email can sound risky,  especially when you rely on third-party applications, scanners/printers, or automated systems to communicate with your users. The reality is, RejectDirectSend is far less disruptive than […]

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Blog, General

Two Powerful CRMs, Two Philosophies: Navigating a Move from HubSpot to monday CRM

Posted on by Garima Sharma

By: Nancy Syal, Marketing Lead at Trundl Over more than eight years in marketing, working across teams of all sizes from fast-growing organizations to large enterprises, I’ve learned that the most important CRM question is rarely about features or side by side comparisons. It’s about fit. Through my work at Trundl and hands-on experience with […]

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Blog, GenAI

Are We Over-Trusting Atlassian Rovo, ChatGPT, etc.?

Posted on by Garima Sharma

By: Dave Rosenlund, Global Director of Software & Solutions at Trundl AI tools like ChatGPT, Rovo, Claude, and Cursor are rapidly reshaping how teams work. Atlassian Rovo will have a huge impact on the work that happens in Jira, Confluence, and more.From smart summaries to AI-assisted updates and automation, the promise is clear: faster work […]

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Blog, GenAI, ITSM / ESM

When to Use Rovo – and When a General‑Purpose AI Might Be Better

Posted on by Garima Sharma
Rovo

By Denis Boisvert, Solutions Architect, Engineering & Dave Rosenlund, Global Director of Software & Solutions at Trundl AI tools are everywhere these days. Teams often ask us a variation of the same question: “We have Rovo in our Atlassian Cloud – but we also use ChatGPT. When should we use each?” Read the original on Atlassian […]

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Blog, ITSM / ESM

The Power of Atlassian Teamwork Graph

Posted on by Garima Sharma
Teamwork Graph

By Cidoni Brind, Director – DevOps & Process Re-engineering, Engineering & Dave Rosenlund, Global Director of Software & Solutions at Trundl If you’re using Jira, Confluence, and maybe even Rovo—but still chasing context—you’re not alone. In large organizations, teams aren’t just distributed. They’re running different tools, on different cadences,with different assumptions about where the work […]

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Blog, ITSM / ESM

5 Trends Reshaping Service Operations

Posted on by Garima Sharma

By Dave Rosenlund, Global Director of Software & Solutions at Trundl. Across IT, business, and customer-facing teams, the demands on service operations are only getting sharper. Teams are expected to deliver more value, more visibility, and more reliability—with fewer people, tighter budgets, and rising expectations from every direction. Here are five trends we see defining […]

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Blog, General

Time to Value: The Real Measure of ROI for Atlassian

Posted on by Garima Sharma
time to value jira

When organizations decide to invest in Jira or the broader Atlassian platform, they’re not just buying software — they’re betting on transformation. The promise is plastered all over Atlassian’s website: better visibility, connected collaboration, and delivery across teams. But between “purchase” and “payoff,” there’s a critical window that determines success or frustration. That window is Time […]

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Blog, ITSM / ESM

How StarCompliance Balanced Global Support with Smart Assignments & Rotations in Jira Service Management

Posted on by Garima Sharma

Chris Green and his team turned chaos into coordination with Jira Service Management and Smart Assignments & Rotations by Trundl. You can, too. From Manual Mayhem to Methodical Support Chris Green has heard the stories and seen some of the indicators of the early days of StarCompliance’s client support operations. “Before Jira Service Management (JSM), […]

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