Sony Music Publishing along with the assistance of Trundl, an Atlassian Platinum Solution Partner, have transformed their enterprise service management processes to save Sony over 1500 hours a year.
One company, one mode of communication. Here’s how Enterprise Service Management unifies org-wide best practices into a common framework Enterprise Service Management (ESM) is an extension of IT Service Management (ITSM) tools, processes and/or best practices to non-IT departments, such as HR or facilities and other functional areas of the enterprise to better serve the needs […]
ESM tools have got the attention of many modern businesses, and the demand is soaring. Find out why? Enterprise Service Management (ESM) is integral to the centralized and efficient management of an entire organization today. Think of Enterprise Service Management tools or ESM tools as a single pane of glass, expanding the opportunity for businesses […]
The IT ticketing system acts as a single point of contact between the solution seeker and the problem solver. Here’s how it works
The ITSM tool you zero down upon should be backed by strategic evaluation of the current state of ITSM and upcoming aspirations. How to ensure your chosen ITSM tool address your business needs?
IT teams receiving a wide variety of customer requests every day, and these are classified as service requests by the Information Technology Infrastructure Library (ITIL).
Here’s looking at the key differentiators in functionality between Jira Service Management, Atlassian’s popular ITSM/ESM platform, and Freshservice, a relative newcomer by Freshworks.
Enterprise Service Management (ESM) is the practice of applying IT Service Management to other areas of an enterprise or organization with a view to improve efficiency, overall performance and service delivery in the way an organization functions internally.
Jira Service Management or ServiceNow – ITSM Tool comparisons. How do the features & functionalities of two leading ITSM solutions. We’ll help you figure out | Trundl
ITSM (IT Service Management) is how IT teams manage such end-to-end delivery of IT services to customers, including an all-encompassing approach to design, create, deliver, and support IT services.
