Moving from Jira Server to Jira Cloud: What no one tells you

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Neither hearsay, nor hacks. #TrundlTalks S02E01 had Atlassian experts themselves share key information & insights for planning Jira Cloud Migration successfully. Excerpts follow…

When it comes to creating a competitive advantage, more and more enterprises across industries are choosing Cloud as the ultimate ‘stepping stone’ to a world of empowering digital transformation. Atlassian-the Australian tech giant-has been one of the frontrunners when it comes to maximizing Cloud functionalities, and their experts recently spoke to #TrundlTalks about the brand’s latest offerings, projects in the pipeline, and more.

Why did Atlassian put a deadline on the end of sale of Server Licenses?

Atlassian experts have been bullish about the long-term, future-focused success of Cloud and the customer satisfaction associated with it for a while now. Considering the fact that more and more companies today are aspiring to become ‘Cloud-first’ enterprises, its focus was to bridge existing gaps in demand, boost the ecosystem, and build the Server apps into Cloud.

With more and more users opting out of Server, most of the company’s investment was going into Data Center and Cloud, and this prompted Atlassian to translate its Cloud-first strategy into action. 

If you’re currently on Server-hosted Jira, you can continue on Server Licensing for 3 more years. This is what it means for you as a customer.

What are Atlassian’s plans for hosting a Server in India?

Data Residency and Compliance are two key factors for Atlassian. The software giant recently released Data Residency for two big markets- the EU and the US, and expects to have ‘news’ coming up shortly for customers on a solution to be able to bring it down to below less than a thousand users.

Currently, the Data Residency is a part of that Cloud enterprise offering which starts from a thousand users, but customers can expect an announcement on plans for less thousand users soon.

Moving on, Atlassian is now focusing on financial industries and government institutions. The software behemoth is currently working towards FedRAMP Moderate in the US-a globally recognized regulatory body-and in the process, expects to develop a better understanding of the requirements of other government bodies and finance industries around the world.

Brace yourself, India! As Atlassian plans to focus on Australia, Canada, UK, Japan, and Germany with Data Residency over the next 18 months, it has confirmed that India is on its shortlist next. The experts also expressed their interest in interacting with Indian customers with a view to expand and improve product offerings to facilitate the demands of its growing client base in India.

How does Atlassian plan to scale up Addons like it scales up its Jira offerings in Cloud?

Trends indicate that some Addons are more powerful when it comes to Server and Data Center. Fret not, for Atlassian teams in Gdansk and Sydney are now collaborating with partners to address this concern. They’re engaging actively with stakeholders to understand the unique requirements, and also getting specialists on board to enable the APIs essential to move them to Jira Cloud.

In 2020, Atlassian had 450 new apps added into Cloud. Yes, that’s more than one app per day being added!

A look at the top hundred Server apps reveals that Atlassian has 77 of them already available on Cloud or built in as a native functionality, which means a user may no longer need to get those app in the first place! For instance, Atlassian Access on Cloud takes care of SSO.

One move at a time, the entire Atlassian ecosystem is working on rapidly closing existing functionality differences. The idea is to help vendors migrate their apps over to the Cloud, and make sure it’s at least at par (if not better), and help them migrate the data to the Cloud too.

Jira Cloud Migration cheat-sheet: Does it exist?

There’s no ‘one cheat sheet fits all’. Different clients have different setups, and the scale, problem areas, downtime, requirements around compliance make for unique use cases. However, Atlassian has comprehensive documentations available for the benefit of users which caters to the requirements of most customers. These consist of details in terms of tools to use, when to seek help from support, and interestingly, issues that could be solved in a DIY way.

4 Migration Strategies to guide your move from Jira Server to Jira Cloud

  1. Optimize & Shift: Pick wisely. Transfer only essential data from Server to Cloud, and leave the rest behind. Remember, you may not actually need all of the data you have in Server right now to be moved to Cloud, and it also has implications on the cost and downtime.
  2. Take All & Shift: If you don’t want to lose sleep over what to move and what not to, grab everything, and you’re Cloud’ward bound!

  3. Phase-Wise Shifting : Assume you have 10 projects, and you want to shift one project at a time and not all at one go. This means you’re eventually going to get all 10 projects in the Cloud, but in an easy peasy lemon squeezy way.
  4. Start Afresh: What happens in Server, stays in Server. Go ahead and spin up a new Cloud instance, leave whatever is in Server behind.

More users invariably mean more complex instances. Stop racking your brain, as Atlassian has a dedicated sales team comprising Cloud Migration and support managers offering expert guidance on Jira Cloud Migrations to assist customers with thousand plus users. 

 Got over a thousand users? Your cheat-sheet is to contact experts.

Cloud Migration Planning in 6 Steps: Assess, Plan, Prep, Test, Migrate & voila, Launch!

Out of the six phases-Assess, Plan, Prep, Test, Migrate, and Launch-Assess and Plan are probably the most important for customers, and also demand most of their time. The Migration day itself will typically be one day or one weekend, but assessment and planning could take months, and the test could take a month or two as well.

 Looking for tips & guidelines for a seamless, secure & super-fast Jira Cloud Migration? Watch our webinar on how to overcome Cloud Migration challenges.

Support Teams to the Rescue

Atlassian already has a dedicated a support team for specifically handling Cloud Migration issues within their wider support team comprising technical support engineers, as well as Cloud Migration managers who help with all the planning. In fact, the tech giant has been rapidly increasing the team size in order to implement best practices to guide customers better.

Teams that are ready to migrate can contact Atlassian via what is called a ‘move ticket’. To begin with, log in to, and choose Migration. This will create a ‘move ticket’, and connect the user with Atlassian’s dedicated support team. 

Jira Cloud Migration Assistant, projects in the pipeline, and more

Is there a new version of Migration Assistant?  What else is new in the Atlassian ecosystem? Well, that shouldn’t be difficult to find out as a lot of this information is available for users publicly. For instance, there is a section on Migration in the Cloud Roadmap which talks about some of the new upgrades Atlassian is bringing up. Towards June end, the company also plans to enable Jira service management Migrations, shortly after which it plans to bring in Migrations for advanced roadmaps. More projects in the pipeline are geared towards improving the overall Jira Cloud Migration experience, and enabling customers with multi-product setup to make the move easier.

To make managing instances in the Cloud a cakewalk, the company is also rolling out support for Cloud to Cloud Migration where you can actually move, merge, split sandbox, test, and then roll it out. New versions of Jira Cloud Migration Assistant are also expected to come up frequently. 


App Migration: What can users expect?

Amidst concerns about how to migrate apps from Server to Cloud, Atlassian experts are prioritizing  the preparation of a framework for App Migrations. About 35 vendor partners have already signed up to build an app path on top of this framework with a view to simplify things for clients.

Jira Data Lake EAP

Jira Data Lake EAP primarily addresses users’ concern on how to build reporting on top of Jira. The Atlassian team has put an EAP on its community for people to explore, and has a Data Lake feature on top of Jira software where one can place queries to get insights out of Jira. Stay tuned, as the Atlassian team has an exciting vision of its future that will be part of Jira premium as well! To explore more, click here.

Overcoming Cloud Migration Challenges


Don’t see what you need on Atlassian’s Cloud Roadmap? Join one of the four groups to connect directly with PMs and provide feedback on Cloud requirements that are not covered in the Cloud Roadmap.

The groups are:

  • Extensibility Feedback Group
  • Security & Compliance Feedback Group
  • Reliability & Performance Feedback Group
  • Change Management Feedback Group

Know your experts:

  • Abhijit Mazumder: Senior Engineering Manager at Atlassian, is a passionate technologist with keen interest in product strategy, roadmap and scale. He has built high performant full stack engineering teams.
  • Partha Kamal: Head of Cloud Migrations, enjoys discovering opportunities to help a business grow through a mixture of systems thinking, insights and analytics, building great product experiences and aligning multiple functions to deliver a great customer experience. 
  • Vineet Gandhi: Principal, Product Management at Atlassian, has a wide range of digital product management experience spanning 14 years that includes managing the development of several digital products across technologies and platforms in multiple domains including Big Data Analytics, Digital Advertising, Payments, Corporate Communications, e-commerce, enterprise software in B2C and B2B models.
  • Sajit Nair: SAFe Program Consultant (SPC) | Atlassian Community Leader| Program Manager at Trundl Inc